Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer and redressal process are published below.
Designated Grievance Officer
Ankit Kushwaha
Co-Founder & Grievance Officer
Zenrio Technologies Private Limited
Operating: Library in Seconds (BLIS)
For rapid response, please click below to compose your grievance with required details.
Submit Grievance via EmailRedressal Process & Timelines
Acknowledgement
We will acknowledge receipt of your complaint within 24 hours and issue an internal reference ticket.
Investigation
Our team reviews the facts, coordinates with relevant parties (library owners or users), and assesses compliance.
Resolution
The complaint will be resolved and formal communication provided within 15 days from receipt.
What to Include in Your Complaint
To expedite processing, please ensure your email includes:
- Your complete name, phone number, and correspondence email address.
- Clear description of the grievance, including specific library listing URL or booking reference.
- Relevant documentary evidence, receipts, photographs, or screenshots supporting your complaint.
- A clear statement of the specific remedy or action you are requesting.
Want to read the full policy?
Read our complete legal documentation and escalation terms.