Introduction
Scope
Who May Submit a Complaint
Information Required
Where to Send a Complaint
Complaint Review Process
Typical Timelines
Possible Actions
Counter-Notification
Repeat Infringers
False or Misleading Complaints
Limitation of Our Role
Changes to this Policy
Contact Information

1. Introduction

Libraryinseconds ("Platform", "we", "our", or "us"), operated by Zenrio Technologies, respects the intellectual property rights of others and expects all users, library owners, and contributors to do the same.

This Copyright & Intellectual Property Complaint Policy explains how copyright owners or their authorized representatives may report content that they believe infringes their intellectual property rights.

We will review all complaints in a fair, reasonable, and timely manner.

2. Scope

This Policy applies to content available on the Platform, including but not limited to:

photographs;
logos;
library descriptions;
documents;
graphics;
text;
user-submitted content;
other materials displayed on the Platform.

This Policy does not determine legal ownership of intellectual property. Our role is to review complaints and take appropriate action where reasonably necessary.

3. Who May Submit a Complaint

A complaint may be submitted by:

the copyright owner;
the owner of another intellectual property right;
an authorized legal representative;
a person authorized to act on behalf of the rights holder.

We may request proof of authority before processing a complaint.

4. Information Required

To help us investigate your complaint, please include the following information:

A. Your Details

Full name
Email address
Phone number (optional but recommended)
Organization or company name (if applicable)

B. Identification of the Protected Work

Please describe the copyrighted or intellectual property work that you believe has been infringed.

Where possible, include:

title or description;
website or publication where the original work appears;
registration details (if applicable);
evidence of your ownership or exclusive licence in the work (e.g., a registration certificate, licence agreement, or other proof), where available;
any other information that helps identify the original work.

C. Identification of the Infringing Content

Please provide:

the URL of the allegedly infringing content;
screenshots (if available);
a description of the content;
the library listing involved (if applicable).

D. Statement of Good Faith

Please include a statement confirming that:

"I have a good faith belief that the use of the material described above is not authorized by the copyright owner, its agent, or the law."

E. Declaration of Accuracy

Please include a declaration confirming that:

"The information provided in this complaint is true and accurate to the best of my knowledge."

F. Electronic Signature

Please include your electronic signature by typing your full legal name at the end of the complaint.

G. Acknowledgment of Process (Copyright Complaints)

For copyright complaints, please include an acknowledgment confirming that:

"I understand that if the content identified in this complaint is restricted, Libraryinseconds may restore access to it if a competent court order directing continued restriction is not received within 21 days of this complaint, in accordance with Section 52(1)(c) of the Copyright Act, 1957."

5. Where to Send a Complaint

Please send complaints to:

Copyright Officer

Email: copyright@zenriotech.com

Subject Line:

Copyright Complaint – [Library Name or URL]

Supporting documents may be attached where appropriate.

6. Complaint Review Process

Upon receiving a complaint, we may:

acknowledge receipt of the complaint;
review the information provided;
request additional information or supporting evidence;
temporarily restrict access to the content where reasonably necessary;
contact the uploader or library owner;
conduct an internal review;
determine appropriate action based on the available information.

For copyright complaints specifically, where a complaint meets the requirements of Section 4, we will take reasonable steps to restrict access to the identified content, generally within 36 hours of receipt, and will maintain that restriction for 21 days from the date of the complaint or until we receive an order from a competent court directing continued restriction, whichever is earlier, in accordance with Section 52(1)(c) of the Copyright Act, 1957. If no such court order is received within that period, we may restore access to the content.

This specific timeline applies to copyright complaints. Complaints relating to other intellectual property rights (such as trademarks) are reviewed under our general process described in this Section, as Indian law does not prescribe an equivalent statutory timeline for those categories.

Submitting a complaint does not automatically result in removal of content.

7. Typical Timelines

While actual timelines may vary depending on the complexity of the matter, we generally aim to:

acknowledge receipt within 3 Business Days;
for copyright complaints that meet the requirements of Section 4, restrict access to the identified content within approximately 36 hours and maintain that restriction for 21 days or until a competent court order is received, whichever is earlier, as described in Section 6;
complete an initial review within 7 Business Days;
request additional information if required;
make a reasonable decision as soon as practicable after receiving sufficient information.

Complex disputes may require additional time.

8. Possible Actions

Following our review, we may:

remove the content;
temporarily disable access to the content;
request modification of the content;
reject the complaint where insufficient evidence is provided;
restore content if we determine that no infringement has occurred;
take any other action reasonably necessary to protect the Platform and the rights of affected parties.

For copyright complaints, restriction and restoration of content follow the 21-day timeline described in Section 6.

9. Counter-Notification

If your content has been removed or disabled following a complaint, you may submit a counter-notification.

Your counter-notification should include:

your full name;
your contact information;
identification of the removed content;
an explanation of why you believe the removal was incorrect;
supporting evidence of your rights or authorization to use the content.

We may review the counter-notification and, where appropriate, consult both parties before deciding whether to restore the content.

Submitting a counter-notification does not affect your right to have access automatically restored after 21 days if the complainant does not obtain a competent court order, as described in Section 6. A counter-notification allows us to review the matter earlier, at our discretion, where appropriate.

10. Repeat Infringers

We reserve the right to suspend or terminate accounts of users or library owners who repeatedly infringe the intellectual property rights of others or repeatedly violate this Policy.

11. False or Misleading Complaints

Submitting intentionally false, misleading, fraudulent, or abusive complaints is prohibited.

Where appropriate, we may:

reject the complaint;
suspend the complainant's account;
restrict future submissions;
take any other action permitted by law or our Terms of Use.

12. Limitation of Our Role

The Platform acts as an online directory and intermediary for user-submitted content.

We do not claim ownership of content submitted by users or library owners.

We do not provide legal advice or determine legal ownership of intellectual property.

Where ownership is disputed, the parties may need to resolve the matter directly or through appropriate legal proceedings.

13. Changes to this Policy

We may update this Policy from time to time to reflect:

changes in applicable law;
improvements to our complaint process;
operational or technical changes.

The latest version will always be available on the Platform.

14. Contact Information

For copyright or intellectual property complaints, please contact: