Introduction
Scope
Personal Data We Collect
How We Collect Personal Data
Why We Process Your Personal Data
Legal Basis and Consent
Sharing of Personal Data
Data Security
Data Retention
Your Rights
Cookies
Third-Party Services
Children's Privacy
International Data Processing
Changes to this Privacy Policy
Contact Us
Grievance Redressal

1. Introduction

Welcome to Libraryinseconds ("Platform", "we", "our", or "us"), operated by Zenrio Technologies.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process your personal data when you use our Platform.

By accessing or using the Platform, creating an account, claiming a library, submitting information, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Use and any other policies published on the Platform.

2. Scope

This Privacy Policy applies to:

visitors to our website;
registered users;
library owners;
authorised library staff;
individuals who contact us through forms, email, telephone, WhatsApp, or other communication channels.

This Privacy Policy applies only to our Platform and does not apply to third-party websites or services linked from our Platform.

3. Personal Data We Collect

Depending on how you interact with the Platform, we may collect the following categories of personal data.

A. Account Information

Full name
Email address
Mobile number
Account credentials (stored securely in encrypted or hashed form where applicable)

B. Library Owner Verification Information

Where you claim a library, we may collect:

name;
business name;
designation;
business contact details;
verification documents;
supporting business information reasonably required for verification.

Verification documents are collected only where reasonably necessary to verify ownership or authority.

C. Contact Information

When you contact us through:

contact forms;
email;
support requests;
WhatsApp;
telephone;

we may collect:

name;
email;
phone number;
message contents;
attachments you voluntarily provide.

D. Technical Information

When you access the Platform, we may automatically collect:

IP address;
browser type;
operating system;
device information;
language settings;
approximate location derived from IP (where available);
pages visited;
referring website;
date and time of access;
session information;
crash reports and diagnostics.

E. Cookies and Similar Technologies

We may use:

cookies;
local storage;
analytics technologies;
similar technologies

to improve the functionality, security, and performance of the Platform.

F. Analytics Information

We may use analytics tools to understand how users interact with the Platform.

Analytics may include:

page views;
search behaviour;
click events;
session duration;
device type;
browser information;
approximate geographic region;
referral sources.

Where practicable, analytics data is aggregated or de-identified.

4. How We Collect Personal Data

We collect information:

directly from you;
when you register;
when you claim a library;
when you submit a listing;
when you contact us;
when you submit reviews or suggested edits;
through cookies and analytics technologies;
through automated technical logs;
through information you voluntarily provide.

5. Why We Process Your Personal Data

We process personal data only for legitimate and specified purposes, including:

creating and managing accounts;
verifying library ownership;
responding to enquiries;
maintaining library listings;
improving Platform functionality;
detecting fraud and abuse;
ensuring Platform security;
complying with legal obligations;
maintaining audit logs;
communicating important service updates;
resolving disputes;
investigating policy violations;
protecting the rights, property, and safety of users and the Platform.

We will not process your personal data for purposes incompatible with those described in this Privacy Policy unless permitted by applicable law or with your consent where required.

6. Legal Basis and Consent

Where required under applicable law, we will seek your consent before processing your personal data.

By voluntarily providing personal data through the Platform, you consent to its processing for the purposes described in this Privacy Policy, where such consent is the appropriate legal basis.

In certain situations, we may process personal data where necessary to:

provide the services you request;
comply with legal obligations;
protect our legal rights;
detect or prevent fraud, abuse, or security incidents;
perform other lawful purposes permitted under applicable law.

7. Sharing of Personal Data

We do not sell your personal data.

We may share personal data only where reasonably necessary, including with:

cloud hosting providers;
analytics providers;
email service providers;
SMS or communication service providers;
customer support providers;
legal advisers;
auditors;
government authorities or law enforcement where legally required;
courts or regulatory authorities where legally required.

We require service providers to process personal data only for authorized purposes and subject to appropriate safeguards.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data from unauthorized access, disclosure, alteration, or destruction.

Such measures may include:

HTTPS encryption;
encrypted data transmission;
password hashing;
access controls;
role-based permissions;
audit logging;
backup procedures;
monitoring for suspicious activity.

While we take reasonable security measures, no system can guarantee absolute security.

In the event of a personal data breach that affects you, we will notify the Data Protection Board of India and take reasonable steps to inform affected data principals, in the manner and within the timelines required under applicable law.

9. Data Retention

We retain personal data only for as long as reasonably necessary to:

provide our services;
comply with legal obligations;
resolve disputes;
enforce our agreements;
maintain security records.

Verification documents are retained only for as long as reasonably necessary for verification, legal compliance, fraud prevention, or dispute resolution and are securely deleted or anonymized when no longer required, subject to applicable law.

10. Your Rights

Subject to applicable law, you may have the right to:

access your personal data;
request correction of inaccurate information;
request updating of incomplete information;
request deletion of personal data where applicable;
withdraw consent where processing is based on consent;
nominate another individual to exercise your rights under this Privacy Policy in the event of your death or incapacity, in the manner prescribed under applicable law;
contact us regarding concerns about the processing of your personal data.

We may require reasonable verification of identity before responding to requests.

Certain requests may be declined where we are legally required or permitted to retain information.

11. Cookies

Cookies help us:

keep the Platform secure;
remember preferences;
improve performance;
understand user behaviour;
measure website usage.

You may manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of the Platform.

Further information is available in our Cookie Policy.

12. Third-Party Services

The Platform may use or integrate third-party services such as:

analytics providers;
map providers;
communication providers;
cloud infrastructure providers.

These services operate under their own privacy policies.

We encourage you to review those policies before using third-party services.

13. Children's Privacy

Our accounts, library-claiming, and content-submission features are intended only for individuals who are at least 18 years of age; we do not knowingly collect account-level personal data from anyone under 18.

Where a minor accesses publicly available library listings, we may collect limited technical data (such as IP address and device information) through the standard operation of the Platform and through analytics, as described in Section 3.

We do not use such data to profile minors or to serve them targeted advertising, consistent with Section 9 of the Digital Personal Data Protection Act, 2023.

If we become aware that account-level personal data has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

14. International Data Processing

Our primary operations are intended for users located in India.

Where personal data is processed or stored using service providers located outside India, we will take reasonable steps to ensure appropriate safeguards and compliance with applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be published on the Platform together with the updated effective date.

Your continued use of the Platform after such changes become effective constitutes acceptance of the revised Privacy Policy where permitted by applicable law.

16. Contact Us

If you have questions about this Privacy Policy or the processing of your personal data, please contact:

Company Name: Zenrio Technologies

Email: team@libraryinseconds.com

Support Email: info@zenriotech.com

Website: <www.libraryinseconds.com>

Grievance Officer: Ankit Kushwaha, Co-Founder

Grievance Email: ankit.kushwaha@zenriotech.com

17. Grievance Redressal

If you have concerns regarding the processing of your personal data or wish to exercise your rights under applicable law, you may contact our Grievance Officer using the details provided above.

We will make reasonable efforts to acknowledge and address grievances within the timelines required under applicable law.

If you remain dissatisfied after we have addressed your grievance, you may file a complaint with the Data Protection Board of India in accordance with applicable law.

Last Updated: Aug 2026

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